MIMI DONALDSON
Be the first on your block to have an
autographed copy of
BLESS YOUR
STRESS!A fresh, light,
original take on stress that is enlightening but not frightening and entertaining,
not draining. A wealth of uncommon-sense strategies from the ridiculous to the
sublime for lightening your stress load and heightening your enjoyment of life. Plus
some great Rubes® cartoons!
Telephone
Techniques
Guarantee customer satisfaction on the phone.
No other
company operates quite the same way you do. Even another
company in the same industry has a different combination of
human resources, corporate philosophies and business
objectives. Telephone Techniques recognizes these realities.
Telephone Techniques will give you the customized tools to
assist you in handling every call with grace and control.
Studies show that seven out of ten people stop doing
business with a firm because of the way they are treated on
first contact. If you are that first contact, in the mind of
the caller, you are the company. How you handle that first
contact is all-important to the success or failure of your
firm. Telephone Techniques will be custom-tailored to the
unique volume and nature of the calls that you handle in
your company. The results will be guaranteed caller
satisfaction, greater job satisfaction for you and increased
self-esteem and productivity. You will learn to ease your
stress while being more courteous and productive, despite
work pressures.
